When a payment goes sideways

What actually happens when a crypto payment goes wrong — wrong network, wrong amount, expired invoice, refunds — and how to resolve each case.

On-chain payments are final, so there is no dispute department — but nearly every "failed" payment is one of six known situations with a clear resolution: payment not yet detected, wrong network, wrong amount, expired invoice, refunds, and verifying a page is genuine.

This page explains each case honestly, including where crypt.pe cannot help because it never holds funds: transfers land in the merchant's own wallet, so mismatches are resolved between payer and merchant, with the dashboard flagging anything that doesn't match an invoice.

How it works: add your own wallet addresses, share your crypt.pe link or QR code, and every payment settles on-chain from the payer's wallet straight to yours. There is no platform balance, no withdrawal step and no way for crypt.pe to hold, freeze or forward funds. Every payment gets a verifiable on-chain receipt.

What you get: a public payment page, exact-amount invoices with live tracking and receipts, product links, a printable QR standee for your counter, HMAC-signed webhooks, CSV exports and a Stripe-style orders API with Node and Python SDKs, plus WooCommerce and Magento plugins and a Shopify guide.

What it costs: 0% transaction fees on every plan, forever. Free tier at $0, Pro at $9/month, Business at $29/month, Scale at $99/month. Compare that with the 1–2% per transaction charged by custodial processors like Coinbase Commerce or BitPay — at volume, the flat plan pays for itself many times over.

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